Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:
1. Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Products must be unused and in their original packaging.
- Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
2. *Return Process:*
- Contact our customer service team at client.service@seldefrance.com with your order number and reason for return to initiate the return process.
- Once your return is approved, we will provide you with a return shipping address.
3. *Refunds:*
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Please note that shipping costs are non-refundable.
4. *Exchanges:*
- If you received a damaged or defective item, please contact us within 14 days of receiving your order to arrange for a replacement.
1. Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Products must be unused and in their original packaging.
- Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
2. *Return Process:*
- Contact our customer service team at client.service@seldefrance.com with your order number and reason for return to initiate the return process.
- Once your return is approved, we will provide you with a return shipping address.
3. *Refunds:*
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Please note that shipping costs are non-refundable.
4. *Exchanges:*
- If you received a damaged or defective item, please contact us within 14 days of receiving your order to arrange for a replacement.
